Return Policy Overview
We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a comprehensive return and refund policy.
1. Return Window
30-Day Return Window
You have 30 days from the date of delivery to return any item for a full refund or exchange. The return window starts from the day you receive your order.
2. Return Conditions
To be eligible for a return, your item must meet the following conditions:
- Items must be in original, unused condition
- Items must be in original packaging with all accessories included
- Items must include original receipt or proof of purchase
- Items must be free from damage not caused by defect
- Electronic items must not show signs of wear or use
3. Non-Returnable Items
Certain items cannot be returned for health and safety reasons:
- Earbuds and headphones (for hygiene reasons)
- Items that have been personalized or customized
- Items damaged by misuse or normal wear and tear
- Items returned without original packaging
- Items returned after 30 days from delivery
4. How to Return an Item
Step 1: Contact Us
Email us at [email protected] or call +261343645786 to initiate your return. Please include your order number and reason for return.
Step 2: Receive Return Authorization
We'll provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.
Step 3: Package Your Item
Carefully package the item in its original packaging with all accessories and documentation.
Step 4: Ship the Item
Send the package to the address provided with your RMA number clearly marked on the package.
5. Return Shipping
Important: Return Shipping Costs
- Defective Items: We cover return shipping costs
- Wrong Item Sent: We cover return shipping costs
- Change of Mind: Customer covers return shipping costs
- Size/Compatibility Issues: Customer covers return shipping costs
6. Refund Processing
Once we receive and inspect your returned item:
- We'll send you an email confirmation of receipt
- Inspection typically takes 2-3 business days
- Approved refunds are processed within 5-7 business days
- Refunds are issued to the original payment method
- Credit card refunds may take 1-2 billing cycles to appear
7. Exchanges
We offer exchanges for defective or damaged items. If you need to exchange an item:
- Follow the same return process outlined above
- Specify that you want an exchange in your initial contact
- We'll send a replacement item once we receive the returned item
- No additional shipping charges for defective item exchanges
8. Damaged or Defective Items
Received a Damaged Item?
If you receive a damaged or defective item, please contact us immediately:
- Take photos of the damage
- Contact us within 48 hours of delivery
- We'll arrange immediate replacement or full refund
- We'll cover all return shipping costs
9. Partial Refunds
Partial refunds may be granted in the following situations:
- Items that show signs of use beyond normal inspection
- Items returned without original packaging
- Items that are damaged but still functional
- Items missing accessories or components
10. Contact Information
For all return and refund inquiries, please contact our customer service team:
Email: [email protected]
Phone: +261343645786
Hours: Monday - Friday, 9:00 AM - 5:00 PM (CST)
Address: 117 South Lexington Street Ste 100, Harrisonville, MO 64701